Hoteliers are unable to effectively utilize data and enhance the guest experience and this contributes to the creation of data silos (segmented groups of data from a hotels CRM, CRS, POS, Social Media, etc.) rather than a single, holistic view of guest data across all touch points. This also means higher
Hoteliers are unable to effectively utilize data and enhance the guest experience and this contributes to the creation of data silos (segmented groups of data from a hotels CRM, CRS, POS, Social Media, etc.) rather than a single, holistic view of guest data across all touch points. This also means higher cost to hoteliers and expensive upgrade costs.
Some of the challenges with technology :
We provide all in one software, hotel operation, guest service, communication, revenue management, distribution, CRM and marketing, which leads to huge cost-savings and increased guest satisfaction. We provide the solution to guest data that lives in multiple “data islands” that do not talk to each other: PMS, CRM, CRS, Social Media, Web Analytics, Marketing Data, and BI.
The goal here is very clear: bridge the guest data and technology silos in hospitality and create an end-to-end solution.
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